Refund policy

Return and Refund Policy

Last updated: 04/02/2025

At Pookyland, we want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

Returns

• You may return your item within 30 days of purchase if it is unused and in its original packaging.
• Proof of purchase is required for all returns.
• Customers are responsible for return shipping costs unless the item is faulty.

Refunds

• Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to your original payment method.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at belen.mendezvaliente@gmail.com